Refund & Replacement Policy

Last Updated: 11/11/2025

At SKART ENTERPRISE, we prioritize customer satisfaction and product quality. This Refund & Replacement Policy outlines the conditions under which customers may request a replacement. Please read this policy carefully before making a purchase.

1. No Refund Policy

We currently do not offer refunds on any products purchased through our website. All sales are considered final.

2. Replacement Policy

We offer product replacement under the following conditions:

Eligibility for Replacement

The product delivered is damaged
The product delivered is defective
The product delivered is incorrect (wrong size, color, or item)

Replacement Request Window

Customers must submit a replacement request within 7 days of receiving the product.

3. Return Shipping Cost

For approved replacement requests, SKART ENTERPRISE will cover the return shipping cost. Customers will not have to pay for return pickup or courier charges.

4. Conditions for Replacement Approval

To qualify for a replacement:

The item must be unused and in original condition
Original packaging, tags, labels, accessories must be intact
Proof of purchase is required (order ID, invoice, etc.)
Customers must provide clear photos/video of the issue (damaged/defective item)

We reserve the right to deny a replacement request if the product shows signs of misuse or intentional damage.

5. Non-Replacement Situations

A replacement will not be accepted if:

The product was damaged due to customer misuse
The replacement request is made after the 7-day window
The product is returned without original packaging/tags
The issue reported is not valid (e.g., minor color variation due to lighting)

6. Replacement Process

Customer contacts us via email or phone
Customer submits photos/video of the issue
We verify the claim
Return pickup is arranged by our courier
Replacement product is shipped after inspection

7. Contact for Replacement Requests

Email: sagarfashion2025@gmail.com
Phone: +91 1234567890